Q. Do I need to register to shop online?
A. Yes and No; You are welcome to shop as a guest if you choose not to register with us; however, you will not receive the benefits of registering (searching purchase history, etc.)
Q. I forgot my password. How do I retrieve it?
A. From our home page, select the forgot my password link. Enter the email associated with your praisewear.com account in the space provided and select next. An email will be sent with instructions to reset your password.
Q. I just placed my order, was my card charged?
A. No; We do not charge your card until your order is ready for shipment. The funds were approved by your card issuer and most likely set aside awaiting us to ship when we will then complete the transfer of funds.
Q: I need my order ASAP because our group dances on a certain date! Can I get my items by then?
A. Please provide us at checkout the date that you want your order by. Most manufacturers will consider these time constraints. We do this all the time, and will follow your order throughout the entirety of this process. If we are unable to get your items to you on time, our team will contact you so we may explore possible and alternative solutions. If you need something overnight or 2nd day air we encourage you to call us with your order!
Q. I just ordered something and now its on sale. Do you honor price adjustments?
A. Unfortunately we are unable to honor price adjustments. Our promotional and sale offers run throughout the year.
Q. Do you offer volume discounts?
A. Yes, we do!
· Totals of $300.00-$599.00 for one order receive free shipping and a 10% discount. Use coupon code PW10OFF at check out.
· Totals exceeding $600.00 for one order receive free shipping and a 15% discount. Use coupon code PW15OFF at check out.
· Returns exceeding $200.00 are charged a 20% restocking fee. See Return and Exchange Policy.
Q. Does Praiswear.com charge sales tax?
A. Yes. Shipments from where we have a entity (like the state of Virginia) must follow the active economic Nexus Law.
Q. We are a tax exempt organization. May we order from Praisewear.com with our tax exempt status?
A. At this time we are only able to accept tax exempt status from Virginia organizations. The organization must print or download the ST-13A (Commonwealth of Virginia Sales and use Tax Certificate of Exemption Form). It must be completely filled out by the appropriate personnel and all payments must be paid for by the organization that is assigned the tax exempt number on the ST-13A.
From the State Code of VA:
C. Exercising the exemption. In order to qualify for exemption, tangible personal property must be purchased by, invoiced to, and paid for directly by the church. If a minister, church member, or other church worker purchases tangible personal property on behalf of the church using his personal funds, the purchase is taxable even if reimbursed to the person by the church. A personal check is payment made by an individual and not by the church. Cash payment provides no proof that the church makes direct payment to the dealer of the merchandise. If a supplier fails to collect the tax on any taxable purchase, the church must report and pay the use tax on Form ST-7, Consumer's Use Tax Return.
When purchasing an item qualifying for exemption, a church must furnish to the supplier a properly completed Form ST-13A, Certificate of Exemption. This self-issued certificate of exemption is limited to tangible personal property specified in § 58.1-609.10 of the Code of Virginia.
E-mail the completed form to Praisewear.com customer service. You will be notified once the form is received and approved. We cannot remove the tax fee until the form is received. PLEASE ANNOTATE IN THE NOTES SECTION THAT YOU ARE TAX EXEMPT WHEN ORDERING ON LINE. Only eligible items can be purchased with tax exempt status.
Q. May I use an online coupon at your retail location?
A. No; Our online and retail locations function separately. An online purchase can be returned to our retail location once we have emailed you a return authorization number; however, a refund will only be issued for the amount purchased online with the original shipping fee being deducted from the refund. The refund will also only be credited in the original form of legal tender.
SHIPPING AND DELIVERY/TRACKING
Q. How long after I place my order before it ships?
A. Most orders are shipped within 24 hours of placement, but please allow up to 72 hours for shipment confirmation.
Q. How do I track my orders?
A. Go to your order history by logging into your account. From there you may track your orders. You also should have received a tracking number via e-mail once your order shipped. Please check spam folders in case of misplacement.
Q. What companies do you ship by?
A. We utilize most major shipping companies (UPS, Fedex, USPS) and will select the one that delivers your order quickly and with no extra charge from our normal flat rate shipping charge. In most cases it will come USPS Priority or UPS.
Q. How much are shipping charges?
A. All orders under $75.00 will incur a flat rate shipping fee of $6.95. All orders over $75.00 will ship freight FREE. Expedited or express shipping will entail additional charges.
Q. My order came from two different shipping locations in separate shipments. Am I being charged for shipping twice?
A. No. For us to deliver your order in the most efficient time, we may drop ship straight from a manufacturer (or two depending on what was ordered). This is only done to speed delivery to you and does not cost anything additional.
Q. What is your return policy?
A. Items purchased directly from praisewear.com may be eligible for a refund within 30 days of the date of purchase. Items may be returned to praisewear.com or to our retail Outlet once a Return Authorization number has been issued. Please do not ship until you have emailed us with your original order number, items to be returned, etc. Approved refunds will only be reimbursed to the original form of payment. Return shipping cost is NON Refundable and is at the expense of the customer.
All returned/Exchanged items must be in new condition, unworn, unwashed, free from damage (free of makeup, deodorant, stains, or smoke), in original packaging, and with original tags attached. Shoes must be returned in new condition (so we can resell them). Any shoes with damage, scuff marks, or soil marks will not be accepted. We recommend that immediately upon receiving your new items or shoes you try them on a clean soft surface. Shoes must also be returned in the original undamaged box. Please do not use the shoe box as a shipping box.
Items not eligible for return: make-up, tights, “final sale” items, undergarments, Made-to-order or Special-order, clearance merchandise, socks, toe pads, pointe gels, and gift cards.
-Purchase made using promotions (e.g. coupons, discounts, bogo) will be refunded only the final purchase price. Promotional offers will not be re-credited except for exchanges made on the same day of purchase.
-If you have an order that qualified for a promotional free item, the free item amount will be deducted from the credited amount if the total purchase goes below the original threshold to receive the free item. You may return the free item when returning any other items in the same order.
-Items purchased using a gift card will only be refunded for the total amount on a gift card
-Merchandise received as a gift may be returned or exchange; however, any funds credited will be automatically issued on the original form of tender.
-Returns over $200.00 do have a 20% restocking fee.
Q. The item I purchased is a little too small and I need to exchange it for a larger size. What do I do?
A. Please send us a email at email@example.com with your original order number, what item(s) and style number(s) you wish to return for exchange. We will issue you a Return Authorization Number (RA) to include on the package when shipping it to us. Before shipping, please make sure that your item meets our return policy above.. Additions to your exchange will be considered a new order and will require additional shipping fees.
Q. The item I received is defective. What do I do?
A. Please send us a email at firstname.lastname@example.org with your orginial order number, the issue with the item (and a photo would also be useful if possible), and we will issue a return and/or replacement right away.
Q. Are returns free? Who pays the shipping?
A. Returns due to a defective item that needs to be replaced or an error on our part will be credited to your card once the item is received back. Please allow up to 14 days for the credit to appear once we receive the item back. If you are exchanging an item for a better fit, then shipping is the responsibility of the customer.
Q. What is your cancelation policy?
A. An order cannot be canceled once shipped. Prior to shipping, please contact us at 757-548-6688 to request an order cancelation. Please see our return policy if your item has already shipped.
Q. I live in Virginia. May I return or exchange my items at your retail outlet in Chesapeake?
A. Yes you can; however, your original shipping fee is nonrefundable. See Return/Exchange Policy above for the process and for more information.
Q. Where do I send my return/exchange items?
A. Once you have received a Return Authorization Number (RA) from us via email, please ship your return/exchange to: DanceOutfitters, 1036 Volvo Parkway, Suite 1 Chesapeake, VA 23320 Please make sure your RA number is either in the address or written on the package. Failure to do so could result in a delay to process your return or exchange.
Q. Can I keep my free items with purchase promotions if I return the item I purchased?
A. No. When returning items that were included in a free item promotion, the free item value will be deducted from any credited amounts, or you may return that in brand new condition with the return..
SIZING TIPS/CHARTS - GARMENT CARE
Q. Do you have sizing charts?
A. Yes, all our manufacturers provide general sizing charts and are found below. We have found through years of experience that most items tend to run small, so if you are unsure, we always recommend going up to the next size.
Body Wrappers Sizing Chart - Click here to view online
Capezio Sizing Chart (See each product page for fitting information)
Eurotard Sizing Chart (PDF) - Click here to download
Q. I followed your sizing recommendation from your website and it still doesn't fit. Shouldn't you replace it free?
A. On many of our product pages, we provide sizing tips along with the manufacturer sizing charts in an attempt to help you decide which size might be best. Our experience comes from years of in-store fittings and knowing how some of the styles run, regardless of what the manufacturers sizing chart may show. We have always told customers, "if you aren't sure, go up a size" and the majority of the time it works, but there is no guarantee. The tips you see are only meant to help you decide by giving more information about an item, but we are not financially responsible if the item does not fit.
Q. My Palazzo Pants are way too long. Do I need to have them altered?
A. Most of the Praisewear items we carry are made with a No-Run Fabric and can be cut by the customer at home with a sharp pair of scissors or rotary cutter. If you see "No-Run Fabric" on a page, it can be cut at home and does not need to be surged/stitched. Some style dresses cannot be cut and need to be hemmed (The most popular 13524 dress can be cut at home though!). Those dresses typically have gold inlays or panels in the bottom that can't be cut without being stitched. Taking your items to a seamstress is always a safe bet!
Q. I am starting a praise dance group at my Church and would like to incorporate the use of colors in my choreography. Do you have any information regarding color interpretation?
A. Congratulations on starting a praise group at your church! You will find that the use of various fabrics, colors, and movements will deliver a strong spiritual message. If using colors in your choreography, we suggest utilizing scriptures from the bible combined with your own color interpretation. Below are some examples:
Royal Blue Renewal, Restoration, Advent, Lent
Purple Royalty or Humility, Kingship, Advent, Lent
Pink Joy, Heart of God, Advent, Lent
Gold Glory, Majesty, Christmas, Easter
Black Death of Old Self, Judgment, Good Friday
White - Holiness, Peace, Christmas, Easter
Red Redemption, Warfare, Pentecost, Palm Sunday
Q. What is the difference between your online store and retail store?
A. Our online and retail store functions separately. Retail prices and promotions ARE NOT interchangeable. Our online store may offer convenience; however, the retail store offers the assistance of a trained staff, the luxury of trying on items before purchasing, and the experience of seeing/touching stock before investing in it. Owners of retail stores also have the extra expense of a much higher building lease and overhead.